Frequently Asked Questions

 1. Register

You must first register before you can start bidding. Registration is free and only takes a couple minutes. After you register, you will receive a confirmation email. Simply follow the link in the email to confirm your account setup. 

 2. Buy Bids

Bids cost just $.60 and are purchased in BidPacks. Dibzees accepts Visa, MasterCard, American Express, Discover and PayPal. Upon purchase, your bids will be placed in your account.

 3. Search for Products

DIbzees offers brand new products every day, from popular electronics to home appliances to a variety of gift cards, bid packages and leisure products. Search though our list of auctions and start bidding!

4. Place bids and start winning!

Click the BID button to place a bid. When a bid is placed, Dibzees deducts one bid from your account and adds time to the clock. This allows other users to place a bid.

If you are the last bidder when the timer reaches zero, YOU WIN! If you need to leave your computer, simply activate the Bid For Me feature to place bids for you. 

Dibzees is a new, fun and exciting way to shop online. Experience the thrill of participating in the live auctions while trying to score a real bargain!

We are not your traditional auction site. Dibzees auctions feature only brand new products. Bidding starts at just $0.01 with no reserves. Bids cost only $.60 each so you can win with only a small investment.

With each bid placed, the price will increase by one penny. When the clock reaches below 1 minute, any bid placed will increase the clock by 8-30 seconds. The reason for the time increase is to give other users a chance to bid. An auction ends when no further bids are placed and the clock reaches zero.

Registration is free on Dibzees, however you must purchase bids to participate in an auction. Bids cost $.60 each and are available in packs of 45, 85, 200, 600 and 1000. If you win an auction, you will be responsible for paying the final auction price and shipping & handling.

Your "actual cost" to win a product consists of two things: the amount of bids placed and the final auction price. For example, if you place 25 bids on an auction (bids costs $0.60 each), you would have spent $15 worth of bids. If you win the product at a final auction price of $2.00, you will pay the $2.00 plus shipping & handling.

Beginner's Auctions are only for users that have not won an auction on Dibzees. A special Beginner's Auctions section will only appear for users that haven't won an auction. 

Congrats on the win! First, confirm and pay for the winning auction product. When you win the auction, you will receive an email with a link to pay for the product. You can also pay for the product on the "Auctions I Won" tab in the My Account section. Once you have paid for the product, we'll confirm your payment and ship the product. If your product hasn't arrived within 14 days after your payment, please contact us at shipping@dibzees.com.

You must confirm and pay for your win within 30 days after the auction ends. If you don't confirm within this time frame, we will assume you no longer want the item.

Dibzees win limits:

Normal auctions: 3 auctions per day (rolling 24-hour period). This includes bidpacks, free to bid auctions and all auctions with retail price less than $99. 
Silver auctions: 1 auction per 7 days. This includes any auction with a retail price of $99+.
Gold auctions: 1 auction per 28 days. This includes any auction with a retail price of $399+.

All our shipping and handling costs appear at the bottom of our product page. We currently only delivery within the continental United States. Some shipping conditions and/or additional costs may apply if the delivery address is located in rural routes or Alaska and/or Hawaii.

We currently only ship within the United States.

Retail Price

The retail price is the price you would pay if the product were purchased through a traditional retailer.

Final Auction Price

The final auction price is the price at which the auction ends. Only the winner of the auction can buy the item at that price.

If you see the Bid For Free button (like the one above), that means it's a Bid For Free auction. The Bid For Free auctions allow you to bid on the auction absolutely Free! When you place a bid, no bids will be taken from your account. If you are the winner of the auction, you will pay the ending price plus the delivery fee.

*Bid For Free auctions will count towards your win limits.

Everyone wants to know how to create a better strategy to improve their chances of winning on Dibzees. Although there isn't a guaranteed winning strategy but we will offer you a few tips to help get you started.

Place your bid within the last 30 seconds.
By placing a bid in the last few seconds, you know the time will reset and you'll become the last bidder. If someone else bids, time will be added but you will get another chance to bid. 

Start with lower priced products.
Although you can get some crazy deals on our high end products, these products also generate the most competitive auctions. Our lower priced products are less competitive and you are more likely to win.

Use the Bid For Me feature.
Bid For Me is a great strategic tool. Some users will be scared off because they know you are using the Bid For Me and your bids will be on the top. Your chances of winning are increased since the other users will see it, giving you a leg up on the competition.

Use your opponents' Bid For Me against them
Some people set the Bid For Me tool and forgets about it. It is easy to win if your competitor has stepped away from the computer with the assumption that their Bid For Me will protect them. Most users tend to set their Bid For Me bids to a round number. Wait for a round number and place a single bid after it, since there is a chance that the Bid For Me has reached its limit.

After completing the registration process, simply select the "Buy Bids" on the top of the screen. We charge no more than $.60/bid and come in Bidpacks of 45, 85, 200, 600 and 1000. Select the Bidpack that's right for you and follow the instructions to finalize your purchase. Dibzees accepts Visa, MasterCard, American Express, Discover and PayPal.

Now you are ready to start bidding! Good Luck and Happy Bidding!

You can view the complete history of all your transactions, including the bids you've placed and Bidpacks you've purchased, by clicking on the Bid History tab in the My Dibzees page. 

There are three types of bids on Dibzees.

1. Purchased Bids (Real Bids): This is the most common bid type on Dibzees. This bid type is applied to your account when you purchase a Bidpack. Bids purchased from Bidpacks may be used towards both auctions and the Buy Now feature. 

2. Free Bids (Voucher Bids): These are won through Bidpack auctions and our refer-a-friend feature. Free bids earned can be used to win any auction but will not count towards the Buy Now price.

3. Promo Bids (Voucher Bids): These are bids when we run promotions or contests. Promo bids received can be used to win any auction but will not count towards the Buy Now price.

To see how many of each bids you have (Real vs Voucher), just go to your My Account bar on the top. Select what type of bid you would like to use first.

When you place a bid, you will be the highest bidder on the auction until another user places a bid. You will see a highest bidder banner on the top left of the auction when you are the highest bidder. 

You can verify if your bid was placed by looking at the Bidding History on the right side of the auction page. The Bidding History gives you the last 12 bids placed on the auction along with the type of bid, single bid or Bid For Me bid. 

The Bid For Me feature allows you to enter a specfic amount of bids for Dibzees to place for you. To activate, enter the price you would like to Bid For Me to start bidding from and how many bids you would like to use. 

Example: Let's say you want Bid For Me to start bidding at $.13, you just have to enter the amount of bids you want to use. Click activate and you are set. Dibzees will place the specified amount of bids in the last 10 seconds until you win or run out of the specified amount of bids.

You can change your password by going to the My Dibzees page. Click the "Modify Profile" page and type in the password that you would like to change it too. If you forgot your password, click (link) and we'll email your current password.

Unfortunately, your username cannot be changed. When registering, please avoid choosing a username that could offend other users as your username will be visible to other users. Please report offensive or inappropiate usernames you see on Dibzees by emailing Customer Support. We will work on changing it upon review.

In your "My Dibzees" page, you will see the complete bid history by clicking the My Bids tab.

It is strictly prohibited to have more than 1 account. If you have more than one account, all the accounts will be closed. Any products won through the multiple accounts will be deemed null and voided.

If you would like to change your email address, simply send us an email to info@dibzees.com and we'll be happy to do this for you.

We are sorry you wish to not continue with our services. If there's a concern you wish to address before deactivating your account, please contact info@dibzees.com and we'll do everything we can to make your experience at Dibzees more enjoyable. If you still wish to cancel your account, please email us at support@dibzees.com with a subject title "Deactivate my account" from your registered email address.

The watchlist feature allows you to keep track of the auction you are interested in. If you see an auction you would like to watch, you can click on the  on the top right of the product page and it will be added to your watchlist. Your watchlist is located on the very top right of the My Account toolbar.

All our shipping costs will appear on the bottom of the product page. We deliver within the continental United States. Some shipping conditions and/or additional costs may apply if the delivery address is located in the rural routes within the continental United States or if you are shipping items to Alaska and/or Hawaii.

Dibzees currently only ships within the United States.

If you would like to return a product that you have won, please contact Customer Support at support@dibzees.com for further instructions. Please not that upon returning the product, we offer a refund for the final auction price along with the original shipping costs. The cost on any bids spent on the auction is non-refundable. All products must be in its original unopened packaging.

Delivery times vary for each product that we auction. Most of our products are shipped directly from our suppliers within two days of paying for the auction. We will let you know as soon as your product has been processed and shipped. Although we do not guarantee a shipping date for products purchased, most products should arrive within 14 business days. Please check your email for any notifications.

If you haven't received your product within 14 business days of purchasing your item, please contact our Customer Support to resolve this situation. Most of our products are shipped soon after you pay for the product. Occasionally, an item may be out of stock, which may cause a delay in shipment.

On rare occasions, we will not be able to ship the specific product detailed in the auction. If this happens, Dibzees will contact you and explain the circumstance. This will result in offering you a replacement product or a refund. We are very sorry for any inconvenience we may cause. We will always do our very best to keep you satisfied.

At Dibzees, we value your security and privacy and continue to take the necessary measures to ensure your protection. When processing a pyment, as well as other functions that include your personal information, we use high-security encryption to ensure that you can conduct your transactions in a safe and secure environment.

Dibzees will never request your password via email or by the phone. If you do receive an email or phone call regarding your password, please contact our Customer Support immediately at support@dibzees.com, as it is likely an attempt by an outside party to breach your security.

First and foremost, never click on a link or download anything from an email you're suspicious of. These actions may enable outside parties to illegally obtain your private information.

Please forward these emails to support@dibzees.com. We'll check them out and inform your whether or not they're legitimate.

Please review our here, Private Policy.

You can participate in Dibzees auctions with nearly all PCs or Macs that allow you to access the Internet:

Supported systme software:
Windows 7 / Windows Vista / Windows XP
Mac OS X 10.3 or higher
Linux

Recommended browsers:
Google Chrome 6.0 or higher
Internet Explorer 8.0 or higher
Firefox 3.0 or higher
Opera
Safari

Recommended Internet connection:
512k DSL connection or faster
Cable

Plugins:
Adobe Flash

*Dibzees does not recommend you use a dial-up or mobile connection.

Sometimes users report placing a bid that was not recognized by the auction in time to prevent the auction from ending. This is usually caused by Internet lag times or data transfer delays between your PC and our servers. 

Lag times most commonly occur when certain parts of the connection are overloaded. This also might occur if you are using a slow Internet connection, or if the connection has been lost.

Here are some tips to avoid unregistered bids:

- While bidding, do not simultaneously download or upload large amounts of data (video, audio, software or other large files) on the Internet. This includes receiving large email attachements.
- Make sure there aren't too many people accessing your Internet connection (i.e. sharing a Wi-Fi network)
- Do not wait until the last second to place a bid. Remember that time will be added to the clock on any bid.
- Activate the Bid For Me feature.

Copy the link and paste it into the address line of your Internet browser. If this doesn't work, please contact our Customer Support at support@dibzees.com.

Downtime is an unforeseeable experienced by all internet-based companies. Bids may not be able to be placed during downtime. 

After the problem is resolved, we will reset any time lost to each auction clock so users will not be left at a disadvantage. Any auctions that ended because of the downtime will be refunded and no one will be awarded the product.

Amazon Swap allows you to swap out gift cards you win to an Amazon.com e-Gift Card. When you win a participating Amazon Swap auction, you will have the option to swap it out for an Amazon.com e-Gift Card during the checkout process. 


**Amazon.com is not a sponsor of this promotion. Amazon, Amazon.com, and the Amazon.com logo are trademarks of Amazon.com, Inc. or its affiliates. Amazon.com Gift Cards ("GCs") may be used only to purchase eligible goods on Amazon.com or its affiliated website Endless.com. GCs cannot be redeemed for purchases of gift certificates or cards, or for items from some third party sellers. GCs cannot be reloaded, resold, transferred for value, redeemed for cash, or applied to any other account. For complete terms and conditions, see http://www.amazon.com/gc-legal. GCs are issued and © 2010 by ACI Gift Cards, Inc., a Washington company.”

You can use the Buy Now feature to purchase any product at any time during the auction. If you have placed bids on an auction, the bids your have used on the auction will be discounted from the retail price. Buy Now purchases will not count towards any win limits. Because there is no limit to the Buy Now feature, the auction will continue even if a user chooses to Buy Now.

To take advantage of the Buy Now feature, simply click the Buy Now button on the lower right side of the product page. You are not required to bid on an auction in order to Buy Now. If you have bid on an auction, you have 2 hours from the close of the auction to take advantage of the Buy Now feature.

Here's an example of how the Buy Now price is calculated:

Retail Price:                                                             $100
Discount: Bids placed (100) x Bid Price ($.60)            - $60
Buy Now Price:                                                        $  40

The Buy Now price will change every time you place a bid.
*Free bids and promo bids will not count towards the Buy Now discount.

The orange bar you see on the very top of Dibzees is the Win Bar. Every bid placed on Dibzees will increase the orange bar. If you are the bidder who completes the bar, you win 25 free bids! The bids will be automatically placed in your account without any interruption on any auctions you are participating in. If you hover you mouse over the bar, you will see the percentage it is at. 

Dibzees runs on Central Standard Time.

How Dibzees determinds your bid value is as followed:

Ex. If you puchased $100 worth of bids at the normal $.60 per bid ($60) and you win 100 bids from bidpack auctions/promos (these bids have $0.00 bid value), your average bid value is $.30 per bid (200 total bids divided by $60 equals $.30 per bid). This means that you every bid you place on a Buy Now auction will be at $.30 bid credit.

If you have any questions, please contact us at support@dibzees.com

Contact us by clicking this link (Contact Us) or email us at support@dibzees.com.